The Brandy Chat Center works in companies with 10, 100 and even 1000 agents, handling the workload of hundreds of thousands of conversations per month, providing managed and high-quality customer support

multi-agent support

high-quality interactions

100 000 + conversations/mon.

#1

An ergonomic agent console that allows agents to communicate with customers in any channel. This feature streamlines communication and ensures that customer inquiries are handled efficiently and effectively.

Easily manage and oversee customer interactions with our Supervisor Dashboard. Identify and address any bottlenecks in your communication process to ensure timely and efficient handling of customer inquiries.

#2

The routing management system allows you to efficiently distribute customer inquiries to the appropriate agents. With this feature, you can ensure that customer inquiries are handled by the best-suited agent and that customer satisfaction is a top priority.

#3

Analytics module provides valuable insights into customer interactions and performance. You can see how your agents are performing, identify areas of improvement and optimize your communication process.

#5

Chat-center management bots is one of our unique know-hows. While agent works with customer silent chatbots monitor the process. They will inform supervisor if an agent accidentally forgets about open conversation, help with getting feedback after conversation ends and do all the routine job needed.

#4

CONNECT