SOLUTION
omnichannel management for beauty advisor
Integrated Product catalog
CUSTOMER SWITCHES TO MESSENGER
BEAUTY ADVISER will see it as one conversation
CHAT-BOT FOR ROUTINE TASKS ON WEB-SITE
All communication channels of one customer connected to a single backend and dialogue
User can start conversation on the website and then continue in a messaging app
For convenience, customers can switch to a messenger app where the chat-bot and beauty advisor is also available
refund info
gift card
account
delivery info
loyalty program
services on site
Live beauty adviser connects only when customer need human assistance by clicking the "start chat" button on the website or in the messenger app