People love their phones. But making a phone call? That they don’t love. According to Forbes survey, Nearly 93% of consumers want to communicate via text message, says Forbes.
Your customers live in the era of productivity, So it’s a big deal when they have to drop what they’re doing to call customer service—let alone wait on hold.
Using text messages, GIFs, emojis, and product videos increases engagement. They pique curiosity and are more enticing than regular emails.
Simple questions don’t need a phone call. Getting answers to common queries like, “When will this be back in stock?” or “Where’s my order?” shouldn’t require a phone call and a potentially long wait on hold
If customers have questions after business hours, waiting for the traditional 9–5 timeframe may cause cause frustration. With messenger, they can send message and continue their day, expecting a response later
According to a Bank My Cell survey, 75% of millennials avoid phone calls as they’re time-consuming. A customer service call can take a few minutes or half an hour, so customers don’t know how to prepare.
Discover the power of Telegram bots —intelligent digital assistants that enhance user interaction, streamline tasks, and offer robust customer service solutions within the Telegram messaging platform.
Telegram Groups enable businesses to engage with up to 200,000 customers or team members in a dynamic, shared space, offering both private and public settings for versatile communication and community building.
Empower your messaging strategy with Telegram Channels. Direct communication, unlimited subscribers and multiple other features to supercharge your outreach and engagement
Streamline repetitive tasks like messaging and basic support, freeing staff for complex issues.
Operate non-stop with Telegram Bots for global customer support without a large team.
Efficiently manage numerous customers and requests, without extra staff or budget.
Automatically collect and use customer data to improve business and products.
Automate workflows by integrating with existing CRM or ERP systems so that you no longer have to manually enter data
Offer tailored responses for a better customer experience, making them feel valued without individual team member attention.
Telegram Channels, with their unlimited member capacity, are perfect for reaching a wide audience. They're ideal for disseminating updates, sharing insightful content such as industry news, and increasing your brand's visibility with promotions and events. While similar to Telegram Groups in building customer loyalty, Channels offer a broader, less personal way to connect with your audience.
In Telegram Groups, you can include as many as 200,000 members and share messages and media files up to 1.5GB. This feature is highly beneficial for engaging with clients and fostering loyalty. Let's explore several methods by which Telegram Groups can enhance customer loyalty and brand identity:
